Master Client Advisor

The sale of luxury products requires specific skills and expertise and superior training to approach an extremely sophisticated, international and demanding clientele.

Until now, professionals of this type have been trained only through in-company training with on-the-job experience, but always with operational characteristics that are no longer sufficient in a context of global enterprises typical of this sector.

One of the world’s largest players, LVMH, has chosen Ca’ Foscari Challenge School, thanks to its economic-business and linguistic excellence, to be the first player in this path.

The Master in Luxury, Client Advisor and Retail Excellence, born from the collaboration with the ME Institut LVMH, offers a unique learning opportunity to specialize in the field of sales of luxury products. The course allows to acquire a double theoretical-practical training in alternation and includes an internship inside one of the boutiques of the Maisons of the LVMH group, partners of IME: Bulgari, Christian Dior, Fendi, Loro Piana, Louis Vuitton, Sephora.

Moreover, participants will join the ME Master Classes, visit boutiques and exchanges with Managers of the Maisons to discover the culture of luxury and observe the craftsmanship to offer a unique and excellent experience to the client.

The Master, entirely in English, aims to train Department managers and Store managers of shopping centers dedicated to luxury and high-end products, Sales assistants of luxury products in an international context, Private customer advisors in the luxury sector.

Numerous innovative teaching activities are planned, from team working to learning by doing, such as mystery shopping and role playing games, up to workshops and visits to stores.

Selection procedure

The selection procedure consists of two steps:

• The preliminary candidate evaluation phase, handled by the Gi Group, will be based on analysis of CVs, with phone and video interviews solely for candidates deemed qualified on the basis of their CVs.
• The second step involves physical-presence meetings and group assessments with HR personnel from the fashion houses of the LVMH group (13th and 14th of January in Venice, more info will be provided by e-mail with appropriate advance notice).

Within the framework of the selection, the evaluation criteria will be: academic qualification, English language proficiency level, knowledge relating to the field of the Master’s programme, motivation, team work, attitudes, presentation skills and eventual professional experience.

Candidate evaluation phase

Gi Group Spa will be responsible for processing and selecting candidates. It will also act as data controller following registration via the portal for candidacy and applications.

To participate in the preliminary curriculum evaluation phase, candidates must submit their applications directly to this link https://www.gigroup.it/master-luxury-client-advisor/, following the procedure set out below:

• Connect to the address https://www.gigroup.it/master-luxury-client-advisor/
• Enter your e-mail address:
  - users who are already registered with myGiGroup will be asked to enter their passwords and attach an up-to-date CV (recommended to keep information current)
  - users who are not already registered will be asked to attach their CVs or enter their details manually, view the privacy statement and agree or refuse to grant optional consent.

Only candidates who pass the initial phase of the selection process carried out by Gi Group will be invited to participate in the subsequent phases of physical-presence selections at Ca’ Foscari Challenge School. These candidates will be contacted by Ca’ Foscari Challenge School and will be able to submit their admission applications through the UNIVE portal. Only applications submitted with all the required documentation will be considered, in accordance with the procedures outlined in Article 3 of Ca' Foscari University's call for application.